Last updated May, 2025
Welcome to primalfragrance.com and other online locations such as Facebook and Twitter (together, the "Site") offered by Prmal LTD. ("we", "our" or "Primal"). Primal is established in the United Kingdom, company number 16197618. Our address is: Ceiriog, Allt yr Efail, Llandegla, Denbighshire, LL11 3AU. The content and services available on the Site are subject to the following Terms of Service and Product Sales (these "Terms"). Please read these Terms carefully. The Terms tell you who we are, how we provide Products to you, how you or we may end your subscription and our agreement, what to do if there is a problem, and other important information. By accessing or using the Site, you acknowledge that you have read, understand and agree, without limitation or qualification, to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or order any fragrances, candles or other products sold through our Site ("Products").
Changes to the terms We may update or alter these Terms at any time or from time to time, by posting the revised version on the Site, although we are not undertaking or promising to do so. Your use of the Site or order of Products after a revision will constitute your acceptance of the revised Terms and the revisions will apply to you after the "last updated" date, which is posted at the top of this page. Therefore, you should check these Terms occasionally, and before each order of Products, in the event that they have changed. We assume no responsibility to you if you fail to check for revisions to our Terms and we do not assume any liability if you take any action or refrain from taking any action without first checking these Terms. No change or alteration in these Terms shall be deemed in any instance to be an admission that there is or ever was anything wrong with these Terms.
Privacy policy Primal collects and processes personal data in connection with operating the Site and its business. Please review our Privacy Policy, which also governs your visits to and use of the Site. If you object to the Privacy Policy, you should not use the Site or order any Products using the Site. You understand that no data transmissions over the internet are 100% secure and that we cannot ensure or warrant the security of any information being transmitted to or from us.
Overview of Terms This section provides an overview and directory to these Terms, which describe the rules you agree to when using our Site and ordering Products from our Site. By clicking on the hyperlink associated with a topic, you will be able to read the full provision below. Please make sure you have read, understand and agree to these Terms before using the Site.
Products and Product information We try our best, but sometimes the information about a Product may be incorrect, or the Products may be available in only limited quantities. Please consult a physician regarding any medical questions relating to our Products. The Products on our Site are for your personal use or to give as personal gifts only – do not resell or make commercial use of them. The foregoing is without prejudice to your rights conferred in some countries.
Delivery of Products We will try to deliver the Products to you at the times indicated during the order or subscription process but we cannot guarantee that they will arrive by a particular time. Transfer of risk and ownership of Products Risk of loss of and damage to the Products, and ownership passes to you when we deliver them to you.
Permitted Site users The Site is provided for the personal use of persons over 13 years old who are residents of the U.S.A., Canada or the U.K.
Intellectual property We own our Site and the content on it, as well as the copyright and other intellectual property rights in them, and you may not copy or use our content or intellectual property without our consent.
Limited license and rights We hope you enjoy the Site, but there are some restrictions on how you can use it.
Site promotions We want you to take advantage of discounts and promotions, but always remember to read the fine print because some promotions are only available for a limited time and may have other requirements for eligibility.
Your account You are responsible for your account and you must make sure to keep your password confidential.
Subscriptions and orders You must pay for your Product or subscription when you order it. We currently ship Products to customers within the United States, Canada and the United Kingdom, and are unable to offer our service or Products o any U.S. territories, APO/FPO/DPOs addresses, or other countries. We now offer a new Candle Club subscription along with our fragrance subscription! Subscriptions are available only to our U.S. and Canadian customers. This section also has information on our billing and cancellation policies, including automatic subscription renewal and termination terms, and gift subscription terms.
Returns and replacements or credits There are no refunds for shipped Products or other items available for sale on our Site, except in the case of damaged or defective items which we cannot replace. All damaged or defective items may be exchanged within 30 days. Subscription orders are ineligible for returns (except of damaged or defective items), but certain a la carte purchases may be returned within 15 days for Site credit.
Product quality We take the quality of our Products very seriously. All Primal Products adhere to the highest quality standards in the industry.
Referral program Help spread the word and we will reward you for it.
Third party links Sometimes we link to third party sites. Most of it is great stuff, but we are not responsible if it’s not.
Social media Social media sites have rules too; make sure to read and follow them. We are happy for you to post on our social media, but make sure it's really Primal before you do. If you need to get in touch with us, you may submit any questions or comments through our Help Center or email us at dan@primalfragrance.com
Reviews, comments, communications, and other content We want to hear from you, but please play by the rules when posting content. Your content and opinions belong to you, but we have the right to share them. We may choose to remove content we don’t feel is appropriate. Notice and procedures for making claims of copyright or intellectual property infringement We respect intellectual property rights. If you think your copyright or other rights are being infringed, here is how to let us know.
Disputes, arbitration, and applicable law Any dispute between us will be governed by New Jersey law and will be decided by non-judicial arbitration. By agreeing to these Terms you waive rights to maintain a court action, the right to a jury trial, and the right to participate in any form of class or representative claim. If you live outside the United Kingdom, we may agree to alternative dispute resolution in your country of residence. These terms will not apply if prohibited by law in the country or jurisdiction where you live.
Disclaimer of Site warranties This Site and its contents are made available "AS IS". We do not promise that your use of the Site will be uninterrupted or error-free.
Limitation of liability We are building the best company we can for you, but we can't promise it will be perfect, and our liability is limited for claims and damages under this section.
Indemnification You are responsible for certain damages or harm that you may cause us.
Termination of agreement to these Terms Both of us can end our agreement to these Terms. Please read this section for the details.
General information Additional terms that govern your use of the Site. Questions or complaints? Please visit our Help Center page, or email us at dan@primalfragrance.com, for answers to common questions or to contact us.
Full Terms of Service: Products and Product information We attempt to be as accurate as possible when describing our Products on the Site. However, we do not guarantee that the Product descriptions, packaging illustrations, colors, sizes, prices or other content available on the Site are accurate, complete, reliable, current, or error-free, and we disclaim any liability arising out of any errors, to the extent permitted by law. All material and information on the Site or otherwise provided by Primal is intended to be used for personal educational or informational purposes only. The statements made about Products have not been evaluated by the U.S. Food and Drug Administration or by any other country’s government or agencies. All Products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for Products to avoid potential allergic reactions. Please consult with your own physician or health care practitioner regarding the use of any goods, Products or information received from the Site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Primal does not give or intend to give any answers to medical-related questions and this Site does not replace any medical professional or medical resource. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL YOUR PHYSICIAN IMMEDIATELY, OR CALL 911 in the United States or Canada or 999 in the United Kingdom. The Products available on the Site are for your personal use only or for you to give as personal gifts. You may not sell or resell or use for commercial purposes any Products you purchase or otherwise receive from Primal. Unless otherwise prohibited by law, we reserve the right to change or substitute any Products offered for sale on the Site, and the prices or descriptions of any Products, at any time without any notice or liability to you or any other person. We reserve the right to limit quantities of Products sold or made available for sale on the Site and to decline any purchase. The Site content and Products available on the Site may be out of date or differ slightly from the actual Products.
Delivery of Products (a) Costs. The costs of delivery will be as displayed to you on our Site. (b) Time. During the order process we will let you know the date range during which we aim to deliver the Products to you. If the Products are ordered under a subscription, we will tell you the frequency of deliveries and deliver them to you at such intervals until your subscription ends. Although we aim to deliver the Product to you by our estimated dates, we cannot guarantee the dates. (c) Receipt. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in your mailbox, the Products will be delivered to your designated location or you will be left a note explaining how to rearrange delivery or collect the Products from a local post office or depot. (d) Non-delivery Due to Defective Address. It is your responsibility to provide us with a valid and current address for delivery of every Product. If we are unable to deliver to the address you gave us because the address is non-existent, out-of-date or otherwise defective, the Product may be returned to us. If the Product is returned to us because the address you gave us is non-existent, out-of-date or otherwise defective, you acknowledge that the Product will have no cash value upon being returned to us, that such Product may be discarded or disposed of by us, and that the return of the Product to us does not entitle you to, or create, any refund, credit memorandum, credit balance, merchandise credit, or similar obligation owed to you by us.
Transfer of risk and ownership of Products (a) Risk. The Product becomes your responsibility from the time we deliver it to the address you gave us. Risk of loss of the Product and damage to the Product transfer to you at that time. In addition, if we are unable to deliver to the address you gave us because the address is non-existent, out-of-date or otherwise defective, and the Product is returned to us, such Product will have no cash value upon being returned to us and may be discarded or disposed of by us. (b) Ownership. You own the Product from the point when we deliver it or, in the case of attempted delivery to a non-existent, out-of-date or otherwise defective address, when we attempt to deliver it, as described above. Permitted Site users The Site is provided for the personal use of persons over 13 years old or older who are residents of the U.S.A., Canada or the United Kingdom. Additionally, registration and Product sales are limited to persons who are 18 years old or older. If you are 13 - 17 years old, by browsing the Site you confirm that you have the permission of a parent or guardian to do so.
Intellectual property The Site and its content, including without limitation any patents, copyrights, trademarks, inventions, trade secrets, or any other intellectual property rights, are owned by Primal, or our affiliates, partners or licensors. Copyrights: All content available on the Site, including but not limited to text, graphics, logos, buttons, icons, images, audio, video, data compilations and software, the compilation thereof, and the look and feel of the Site, is the property of Primal, Inc., our affiliates, partners or licensors, and is protected by United States and international copyright laws and treaties. Trademarks: The trademarks, service marks, logos, slogans, trade names and trade dress displayed on the Site are the registered and unregistered marks of Primal, our affiliates, partners or licensors, in the United States and other countries, and are protected by United States and international trademark laws. Except as set forth in the limited rights section below, or as required under applicable law, neither the copyrights, trademarks, other intellectual property nor any portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
Limited license and rights We grant you a limited, revocable, and non-exclusive right to access and make personal use of the Site. This limited right prohibits and does not permit you to: (i) frame or utilize framing techniques to enclose the Site or any portion thereof; (ii) modify, download, reverse engineer or decompile the Site or content (except caching or as necessary to view the Site); (iii) make any use of the Site or content other than for your own personal use; (iv) create any derivative work based upon the Site or content; (v) collect another’s account information for the benefit of yourself or another party; (vi) use any meta tags or any other "hidden text" utilizing our name or the trademarks or to otherwise use the trademarks; (vi) use software, automated devices, robots, spiders, crawlers, scripts or similar data gathering and extraction tools or otherwise collect and/or use any Product listings, descriptions, price or similar information; or (vii) take any other action that may impose an unreasonable burden or load on our infrastructure or interfere with the operation of the Site or that may adversely affect performance of the Site or restrict any other Site user or Primal from using or enjoying the communication services or the Site. We also grant you a limited, revocable, and nonexclusive license to create a hyperlink to the home page of https://www.primalfragrance.com, for personal, non-commercial use only. A third party website that links to primalfragrance.com (i) may link to, but not replicate, our content; (ii) may not imply that we are endorsing such website or its services or Products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial or damaging to the goodwill associated with our name and trademarks, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our Products or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable Products, services or opinions; (vi) may not use our name or trademarks other than in identifying the link, primalfragrance.com; and (viii) must display primalfragrance.com on full-screen and not within a "frame" on the linking website. We may, in our sole discretion, request that you remove any link to primalfragrance.com, and upon receipt of such request, you shall immediately remove such link. Any unauthorized use by you of the Site or these Terms automatically terminates the limited rights and licenses set forth in this section, without prejudice to any other remedy provided by applicable law or these Terms. Immediately upon any such termination you must remove any hyperlink to the Site.
Site promotions From time to time, Primal may offer certain special promotions, features, or events (such as contests, sweepstakes, or other offerings) (collectively, "Promotions"). These Promotions may be subject to additional terms in addition to or instead of these Terms and may be offered by us or by third parties. We will disclose details for such Promotions (such as eligibility requirements, dates of availability, contents of the Promotion, etc.) when offered, and if you choose to take advantage of any Promotion, you agree that your participation will be subject to such additional terms or other guidelines, rules, and/or policies. The following applies to all promotions, but if different from these Terms, the Promotion details on the Site will control:
Your account You may choose to create an account on the Site by registering with us or using third-party sign-on services (e.g. Facebook Connect). If you use a third-party sign-on service, you expressly authorize Primal to access your account information maintained by identified third-party data service providers on your behalf, in connection with your use of the Site. Your registration is subject to our review and approval and we reserve the right not to approve, or withdraw approval of, your registration at any time for any reason. In registering an account, you agree to provide, maintain and update information that is true, accurate, current and complete about yourself. When you register an account, you will select an email address/username and password to be used to access your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account, username and/or password.
Subscriptions and orders The Products available on the Site can only be delivered within the United States, Canada or the United Kingdom. We do not deliver to any other country. Make sure to provide us with the correct shipping information and to update shipping information if you move. (a) Product orders. You may order Products through our Site. Our acceptance of your order will take place when we email you to confirm receipt of the order, at which point a contract will come into existence between you and us. (b) Subscriptions, Automatic Renewal and Termination. (i) Some Products or special pricing offered on the Site may be available only if you purchase a subscription for a period of time, as specified during purchase of the Product. You subscription will include an order for deliveries of Products in the minimum quantities or value specified there for the period of your subscription. Our subscription offerings include our main fragrance subscription and a new Candle Club subscription option that is available only to our fragrance subscribers. Both our fragrance and Candle Club subscription offerings are available only to customers in the US and Canada. We don’t offer an option to skip a month in your Candle Club subscription if you don’t want a particular candle. However, you can cancel your Candle Club subscription at any time (see the Subscription Termination section below). Also, if you choose to skip a month under your fragrance subscription, your Candle Club shipment for that month will automatically be skipped as well. Currently there’s no option to purchase more than one candle under your subscription. However, if Primal has remaining inventory of a candle, we may make the extra candles available on our Site for individual purchase. (ii) Subscription Renewals: In order to provide continuous service, your subscription will automatically continue and renew for the same period of time as the original subscription period (for example, on a year-to-year basis), until you or we terminate your subscription, as set forth in subsection (iii) below. Subscriptions renew at the end of your subscription term, on the 5th day of the month. If required by applicable law, Primal will send you an email reminder before this happens, reminding you of your upcoming subscription plan renewal and the option (in addition to your other rights) for you to terminate your subscription before it automatically renews. You can notify us of your termination of your subscription at any time, but such termination subscription will not take effect until the end of the current term of your subscription. Subscription renewals will be billed at the then-current rate of the applicable subscription and according to your original billing cycle method (e.g., a month-to-month payment or single up-front payment for each subscription renewal term). You also agree that the amount billed for the renewal period may be different if your original subscription was purchased under a promotional offer, and you authorize us to charge your Payment Method for such varying amounts and any other charges that you may incur in connection with your subscription. Your subscription will remain in effect and continue to renew automatically until it is terminated. By enrolling in a subscription plan, you agree that your subscription will be subject to the above-described automatic renewal terms. (iii) Subscription Termination: if you wish to terminate your automatic renewal for your fragrance subscription, you may do so by emailing our customer service professionals (the "Customer Experience team") at support@primalfragrance.com. If you wish to cancel only your candle subscription, you may do that by visiting Manage Subscription → Candle → Cancel Subscription. You will be offered a refund if your subscription order has not yet been processed. Otherwise, you can terminate or cancel at any time, but please note that with 3, 6 or 12-month subscription plans (where you make a term commitment) the cancellation will not take effect until the end of the applicable term, so you will not receive a refund, but you will be entitled to receive shipments until the end of your subscription term that has been paid in full. Primal will use reasonable efforts to process subscription termination requests within seven business days from the receipt of the request. We may also terminate your subscription (i) immediately upon notice to you, if you materially violate these Terms, or (ii) for any other reason, effective at the end of your then-current subscription term. If your subscription is terminated under subsection (ii), your subscription will remain in effect until the end of the then-current subscription term which has been paid in full. If you wish to downgrade your plan back to a month-to-month plan or stop automatic renewal of your multi-month plan, simply reach out to Customer Support through our Help Center page or at primalfragrance.com and let us know. We're here to help with that! Also, you can change your preferences for the next shipment under your subscription, as long as your changes are made at least one day prior to your next billing cycle. The subscription termination, return and refund provisions in these Terms apply to you only to the extent permitted by applicable law, and are in addition to any statutory cancellation rights you may have in your country of purchase. There may be laws or regulations in your state, province or country that will supersede these terms. (iv) Primal may offer special promotions with differing conditions and limitations. Any materially different terms from those described in these Terms will be disclosed at sign-up or in other communications made available to you before submitting your order or applying for a subscription. (v) Gift subscriptions: Please enjoy your gift subscription – someone thinks you’re pretty great! Sorry, we do not offer refunds for any gift subscriptions. You can purchase a subscription as a gift for someone by selecting either a three, six or twelve month subscription period and prepaying the entire subscription fee at check out. For gift subscriptions, the subscription will not be renewed after the then-current term you purchased expires. You cannot cancel a gift subscription and the pre-paid fee is non-refundable. The person who bought the gift subscription may have additional statutory rights. (vi) Subscriptions and memberships are void where prohibited by law. (c) Acceptance of orders or subscriptions. If we are unable to accept your order or your subscription for any reasons, we will inform you of this by email and will not charge you for the Product. (d) Prices and Billing. (i) Prices. The prices for your ordered Products will be as displayed on our Site from time to time and will also be shown on the order pages when you place your order for Products or a subscription. On occasions, for example, if there is an error on the Site or when we are in the process of changing prices when you submit your order, we might refuse your order when you send it or, in the case of an obvious error, we might cancel the order and offer you Products at the corrected price. Please note that Product prices may change in the course of your subscription. If the rate of sales tax or value added changes between your order date and the date of payment, we will adjust the rate. (ii) Payment Methods. Once you submit your order or subscription, you are committed to pay for the Products ordered. In connection with any and all orders or subscriptions that you select to purchase, you must provide us with a current, valid, accepted method of payment as displayed on our Site, which may change from time to time ("Payment Method"). All subscriptions and purchases are subject to these Terms and any additional terms and conditions, including any fees, imposed by your financial services provider and/or mobile carrier, as applicable. By providing your account information in connection with any subscription or purchase, you authorize Primal to debit the total cost of said subscription and/or purchase and agree to be responsible for all associated charges, including any applicable taxes and import duties. If charges for which you are responsible fail at the time payment is required, you will be responsible for all costs and fees associated with any and all efforts by Primal to be paid such amounts due, including but not limited to any attorney fees and other legal expenses. You represent and warrant that all information you provide in connection with your purchase is true, accurate and complete. We reserve the right to offer subscriptions for the duration(s) and at the costs that we determine appropriate, in our sole discretion but any changes will not affect a subscription or order which we have already accepted. (iii) Billing Cycle. The fee for certain subscriptions must be paid in a single up-front payment, while other subscriptions may allow payment on an installment basis (e.g. month-to-month). If the subscription fee is paid in a single up-front payment, the total subscription fee is due and payable to Primal immediately upon sale and your Payment Method will be automatically billed at that time. If the subscription fee is paid on an installment basis, your Payment Method will automatically be billed at the beginning of each installment period, as specified during check-out or otherwise. (e) Extra items. We may also offer additional Products for sale on primalfragrance.com (such as magnetic palettes, single eye-shadows, makeup brushes, extra cases, etc.). Unfortunately, we don't offer refunds or returns on these items, but you can always exchange a damaged item within 30 days of receipt. This paragraph does not affect any statutory rights you may have in your country of purchase. (f) Other cancellation rights. If you are in the United Kingdom, please see our notice to United Kingdom customers about additional cancellation rights. Returns and replacements or credits Subscription Returns – Primal subscription items are non-refundable and ineligible for returns, except that any Products that are defective or damaged at the time you receive them may be exchanged for a replacement. If your item was not delivered in perfect condition, it is replaceable within 30 days of their delivery date, as described below under "Damaged Products." Please be sure to review your queue on an ongoing basis to ensure that we ship the items you’d like to receive! Products and any other subscription items that are returned to us because the address you gave us is non-existent, out-of-date or otherwise defective are also not refundable and do not entitle you to, or create, any refund, credit memorandum, credit balance, merchandise credit, or similar obligation owed to you by us. Returning à la carte orders – We are happy to offer returns on full-size fragrances, gift sets, and select à la carte purchases. Once your order is delivered to you, you have 15 days to return your item(s) in their original, unopened condition for store credit towards any purchase on the Primal Site. If you’d like to make a return, please contact us first to obtain an RMA number. It may take up to 14 business days to process your return and credit your account. We will notify you by email once your return has been processed. We do not accept returns on à la carte fragrance vials. Damaged Products – Please note that a tolerance space (between 3-5%) is left in all fragrance vials to ensure we comply with guidelines when shipping fragrances. These vials are considered full and still contain 120 sprays of fragrance as promised. Otherwise, if any item in your order was damaged or has leaked in transit, reach out to our Customer Support team within 30 days of delivery so that we can issue a replacement! To expedite the replacement process, please attach a picture of the damage or leaking Product with your e-mail. The above does not affect any statutory rights you may have in your country of purchase. Product quality All of the Products available on our Site are genuine designer fragrances and beauty Products. . All of the Products available on the Site adhere to the highest quality standards in the industry. We pride ourselves on being cruelty-free. If you have questions, please contact us as set forth below, at the end of these Terms. Third party links The Site may contain links to websites or other online locations operated by other parties. We provide these links as a convenience, and use of these websites or other online locations is at your own risk. The linked websites or other online locations are not under the control of Primal, and we are not responsible for the content available on the other websites or other online locations. These links do not imply our endorsement of information or material on any other website or online location and Primal disclaims all liability with regard to your access to and use of the links or linked websites or other online locations or content. You should carefully review the terms and conditions and privacy policies of all linked websites or other online locations that you visit. Social media Our Site may contain social media features, such as the Facebook Like button, and widgets for other social media such as Pinterest, Twitter, Tumbler, Snapchat and Instagram. These social media features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy and terms of use of the company providing the feature or widget. You should carefully review those terms of use and privacy policies. Please be mindful that not all accounts, usernames, websites, handles, pages etc. that make use of the name "Primal" are actually provided by us. Additionally, we may not respond to comments or questions posted via social media. If your submission to our social media pages or feeds contain questions or comments for Primal, we may respond publicly or privately; however, we encourage anyone with questions or comments to visit our website at primalfragrance.com or to contact us through our Help Center page or at dan@primalfragrance.com. Reviews, comments, communications, and other content The Site may contain areas for you to post reviews, share your story, submit comments and other content, including photographs, and message or communication facilities to enable you to communicate with other users of the Site and with Primal (collectively, "User Content"). You retain all rights in your User Content, subject to the licenses to us set forth below, and you are solely responsible for your User Content. You acknowledge that your User Content may become available to others on the Site and elsewhere. You agree to post only User Content that you have the right to use or authorize others to use, and that is appropriate for general audiences and not confidential or private or harmful to others. In addition to your obligations stated elsewhere in these Terms, you also agree that the following actions are prohibited and a material breach of these Terms. By way of example and not limitation, you agree that you will not, in connection with your use of the Site:
(i) We may make changes to the Products ordered through our Site to reflect any changes in laws or regulations, for example, concerning labelling or ingredients. (ii) We may substitute or delay delivery of a Product if we do not have the Product in question in stock. (iii) We may change the Product description or price if the description or price was incorrectly stated on out Site. If we make any of these changes, we will notify you and you may then contact us to ask for a different Product from our Site or to cancel the order for that Product. If you contact us through our Help Center page within five (5) days of our notice, we will change or cancel the order for that Product as you request. If the order was under a subscription, we will refund your subscription if we cannot supply your ordered Product within a reasonable period of time. If you order was not under a subscription, we will refund the price. (d) Your rights if we are in breach of the Product Warranty. If we are in breach of the Product Warranty, you will have the following rights: (i) You may, by notice through our Help Center page, sent within thirty (30) days of delivery of the Product to you, reject the Product in question or treat your subscription and contract with us as at an end. If you return the Product to us in the condition in which you received it, we will refund your payment for the Product and your reasonable postage within 14 days of our agreeing that the refund is due. (ii) You may ask us to replace the Product through our Help Center page. We do not have to replace the Product if this is impossible or the costs of doing so would be disproportionate. If we agree to replace the Product, you must return it to us in the condition in which it was delivered. We will refund your reasonable postage. If we then supply you with replacement Products which do not conform to the Product Warranty, you may reject the Product as described in paragraph (d)(i) above, by notice through our Help Center page, sent within seven (7) days of delivery of the replacement Product or (if later) the expiry of the thirty (30) days after delivery of the original Product. (iii) If the replaced Product does not conform to the Product Warranty or we do not supply it, then you may ask either for a price reduction or the final right to end the subscription or contract. You must make this request within six (6) months of delivery of the Products to you and you must return any refunded or unpaid-for Product in the condition in which it was delivered. (e) Your rights if we deliver the wrong quantity. (i) If we deliver less than the Product you ordered, you may reject them or accept them and pay for the quantity delivered, by sending us written (including emailed) notice. (ii) If we deliver more than the Products you ordered, you may reject the excess or all the Products, by sending us written (including emailed) notice. If you accept all the Products, you must pay for the excess at the contract price. If you reject the Products, you must return them to us in the condition in which they were delivered, and we will refund the amount you paid and reasonable postage. (f) Your other rights. You may also have a legal right to end your subscription or return a Product if we have done something wrong. You may have additional rights, such as a right to damages. (g) Payment of refunds and return of Products. (i) We will pay any refunds and reimbursements through the card or payment method through which you paid for the subscription or Product. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 10 days at one cost but you choose to have the Product delivered sooner at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. In most cases, we will pay the refund within 14 days of receiving the Product from you or (if earlier) proof that you have dispatched it to us. (ii) Products must be returned to us at the address given in the introductory section of the Terms. (h) Termination and suspension by us. We may suspend our supply of Products to you or terminate your subscription or agreement between us if: (i) You do not pay us by the due date for payment, and a further 7 days after we send you a written (including emailed) reminder. (ii) You are otherwise in material breach of our agreement. In these circumstances you might be liable to us for contractual damages. (i) Our liability to you. (i) If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. (ii) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of the Product Warranty. (iii) We supply the Products to you as a consumer. We will not be liable for your business losses such as loss of profit. (j) Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. A list of providers in the United Kingdom may be found at www.tradingstandards.uk. We may consider alternative dispute resolution but are not bound to use it. (k) Effect of our changes to these Terms. If we change these Terms in any way materially adverse to you, you may terminate your subscription through our Help Center page or by emailing support@primalfragrance.com and you will not be obliged to buy Products for the remainder of the subscription term. (l) Supply of information. In order to fill your orders and supply Products to you, we will request your name, email, telephone, delivery address, and payment method. General information (a) You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Site and our services, and supersede and govern all prior proposals, agreements, or other communications. (b) Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us. (c) Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. (d) These Terms may be modified or amended only by a separate written agreement signed by an authorized official of our company. Any course of conduct between you and us will not be deemed to modify any provision of these Terms. (e) If any provision of these Terms shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitrator’s award or court decision, the invalid provision shall be severed, and such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole. In New Jersey, this includes the New Jersey section above as well as all of the other provisions in these terms. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. (f) Our provision of the Site and our Products and services is subject to existing laws and legal process, and nothing contained in these Terms limits our right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site, your account, or your User Content. (g) Unless otherwise stated, all monetary amounts referred to in these Terms and on the Site are in U.S. dollars. Questions or complaints? If you have any questions regarding these terms and conditions, or complaints about our Products or subscriptions, please contact us through our Help Center page, email us at dan@primalfragrance.com, or contact us at: Primal, LTD. Ceiriog, Llandegla, LL11 3AU.